Senior Consultant

Cambridge, MA

[Job #512]

Our client, an established reporting solution provider for HP service management solutions, has an excellent opportunity for a highly motivated and entrepreneurial Senior Consultant. The successful candidate will work on customer locations or remotely to understand customer goals, assist customers with definition of requirements, translating them into technical specifications and technical information for non-technical personnel. Additionally, the Senior Consultant adapts product to meet specific customer needs, meets implementation schedules, facilitates meetings with customers and direct staff while managing multiple implementations and projects and coaching Junior Consultants.

Responsibilities include:

Solutions delivery: remote and/or onsite installation, implementation, configuration and training of client's solutions, and development of custom reports.
Managing customer expectations: achieve high level of customer satisfaction on all consulting engagements by managing customer relationships and advocating process and best practices with all involved in solution delivery.
Documentation services: development of practice content including presentations, sample project deliverables.
Organizational development: development of company's core competencies including consultant training and mentoring of junior consultants.
Sales cycle support: support of national ITSM opportunities and supporting of sales managers, including client presentations and project scope assessments.

Qualifications include:

3-5 years experience with IT service support and service delivery, including knowledge of process development methodologies and implementation of tooling
3 years experience in IT operations or a service/helpdesk environment
External consulting experience required, including presentation and training activities and project management
Recent experience with the ITIL in a consulting role and knowledge of ITIL Foundations
Working knowledge, both functional and technical, of industry standard service desk tools such as HP Service Desk/ServiceCenter or others is a must
Strong English written and verbal communication skills
Ability to define problems, collect data, establish facts, draw valid conclusions and create solutions to ITSM related problems
Travel 50-75% (US and Canada)

Our client offers a rewarding work environment, competitive benefits and wide-ranging opportunities for professional growth. Please email resume, cover letter and salary requirements to Joanne DuBosque.