Help Desk Technician (Microsoft)

Westborough, MA

[Job #550]

We are a growing IT consulting company and have been a trusted advisor to our clients since 1986. The Operations Center is the hub for our Managed Services and provides real-time support and statistics for contracted customer networks. We seek a Help Desk Technician to provide first line troubleshooting and network support to clients calling into the Operations Center for technical support. Escalation responsibilities are included in this position and there is opportunity for professional growth.

In this position you will

Monitor and respond to alerts generated by monitoring software.
Deliver high-quality remote troubleshooting and assistance to clients, including configuration of servers, workstations and internet related equipment.
Diagnose client issues and research, analyze and resolve those issues or escalate them to Engineers in a timely manner.
Thoroughly test work and involve the client in acceptance testing to ensure systems are fully functional and meet the client’s business needs.
Effectively communicate with clients and staff to build positive working relationships and ensure a complete understanding of the client’s needs and objectives.
Deliver technical excellence in order to maximize customer satisfaction and minimize non-billable time.
Maintain timely and accurate records of work performed and billed.

This position requires a demonstrated ability to work independently and within a team to troubleshoot problems with speed and efficiency. In addition to technical skills we require strong communication, interpersonal, and customer service skills, as well as an interest in business and on-going professional development.

You must have appropriate training and/or 1-2 years of experience with

Microsoft operating systems and productivity applications.
Microsoft Exchange and Microsoft Active Directory.
Major manufacturer data backup systems and virus protection systems.
Routing, switching technology.
TCP/IP, DNS, DHCP, etc…
Firewall technologies.
College degree preferred. MCSE, CCNA, and/or security certifications are a definite plus.

We offer competitive compensation and benefits and opportunities for professional growth and advancement. Qualified and interested candidates please contact Teri Contino contino@tiac.net. Equal Opportunity Employer.