R. Carnegie Associates
Celebrating our 15th year in business!

CLIENT CONNECTION

Winter 2000  

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Motivation Programs That Don't Break the Bank
Simple, Low-Cost Ideas for Rewarding Employees


By Stephanie Daniel, R. Carnegie Consultant

Gold watches, lavish retirement parties, and generous pension plans are quickly becoming vestiges of the workplace of the past, one in which employees were handsomely rewarded for their decades of service and commitment to a company. Nowadays, however, the changing workforce and the rules of the New Economy have forced companies to rethink their motivation and retention programs. Aside from generous monetary rewards, what serves to motivate today's employees?

Through personal interviews with employees, as well as a review of the current research on employee motivation and retention programs, we've found that the answer in most cases is quite simple. One of the greatest motivators continues to be appreciation in the form of positive feedback. Below is a list of effective low-cost or no-cost programs that require a minimum of time and financial resources to implement. We'd love to hear what's worked in your company and invite you to email us with your ideas.

  • Write a note recognizing an employee's accomplishments or letting them know how much you appreciate working with them

  • Write an article about a valued employee in the company newsletter and/or Web site

  • Give the employee a copy of the latest best-selling management or business book or a subscription to a business journal

  • Encourage the employee to take charge of their career development by offering to pay for a job-related training program of their choice

  • Offer the employee who recently received a promotion several sessions with a career coach

  • Make a telephone call to the employee to personally deliver thanks for a job well done

  • Spur employee creativity and bolster problem-solving skills by hosting a creativity seminar on-site

In Today's competitive market, employees have many options - how do retain your star performers?

Sources:
1001 Ways to Reward Employees by Bob Nelson
The Harvard Business Review, Jan-Feb 2000

R. Carnegie Associates offers a wide range of selection, employee development, and retention seminars. For more information, please CLICK here.


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IT'S OUR 15TH YEAR IN BUSINESS!
JOIN US IN THE CELEBRATION...

There's been a lot of change at R. Carnegie Associates since 1985. In the early years, Bob Carnegie worked on his own as a trainer and HR consultant, staffing new facilities and expediting the start-up operations for a large power plant and environmental engineering company. Today, there are six R. Carnegie consultants working in satellite offices across Massachusetts and Connecticut as well as a Web master in Alameda, California.

Fifteen years have passed and we've entered a new era, but the mission of R. Carnegie Associates has remained the same - to offer companies innovative and creative staffing and training solutions at an affordable cost. We'd like to take this opportunity to thank our valued clients, many of whom we have worked with since the start.

Celebrate our 15th anniversary with us! Now through 3/31/00 new and existing R. Carnegie Clients who use our recruiting services will be entitled to one FREE monster.com posting and one FREE Resume City Search (monster's 1,500,000 plus resume database). Companies that are not members of monster.com pay $275 for a single posting and do not have access to Resume City. Please contact stephanie@rcarnegie.com for details and refer to this ad.



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Japanese Companies Take a Serious Look at Employee Retention Programs

By Christy Fujio, Anime Channel Editor, ActionAce.com

In the booming US economy, managers, directors, and HR people are racking their brains to find effective ways not only to motivate their employees, but also to prevent them from seeking better or more lucrative jobs elsewhere. As managers run out of new and inventive ideas to keep employees happy, it is only logical to look beyond US borders, especially at Japan, where lifetime employment is one of the classic characteristics of the Japanese business model, to see what methods Japanese employers are using to retain their top employees.

Though entire books have been written about Japanese management techniques, two main characteristics are identified as having shaped employment patterns at large Japanese corporations: 1) lifetime employment, and 2) age-based promotion. Most male college graduates join Japanese companies with the intention of staying until retirement, and in turn, these companies virtually guarantee that employees will be promoted and given salary increases at regular intervals based upon their age and the number of years of service. It's an unspoken agreement that has been abided by employers and employees for at least the past 100 years.

Nowadays, as headhunters are beginning to make their presence known in the financial and computer industries of Japan, employees who never thought about changing jobs are starting to consider what may lie beyond corporate boundaries. Japanese companies, like their American counterparts, are having to work harder than before to attract and retain the top people.

Historically, job seekers in Japan have sought well-paying positions with large, well-known companies, like Sony, Toshiba, and Nintendo, where they were guaranteed job security for life. Nowadays, while employees still seek high salaries, many have reconsidered the merits of working with corporate giants, which they see as dinosaurs, relics from the bubble economy that crashed in 1993 and has yet to completely recover. The result of this new way of thinking is that small companies that promise merit-based promotion over age-based promotion now have the advantage over the big firms in attracting talent.

And how can companies that have successfully attracted the candidate's attention seal the deal? Aside from offering a great salary, the best way to reel in potential employees is: 1) to give a generous holiday allowance, in addition to 2) a complete shutdown of the company over the New Year's and summer holiday periods so that employees don't feel guilty about taking time off, and, (3) to offer large interest-free loans that may be used to buy a house. Most things come down to money in Japan, and in a country where most first-time homeowners are over 40, the chance to buy a house is hard to refuse for twenty- and thirty-somethings. That's something America companies looking for top talent may want to consider as US housing prices skyrocket, making it harder and harder for young Americans to buy houses.



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Yamaha's Kaizen Program Encourages Employees to Reach for the Stars

Recently R. Carnegie consultant, Joanne DuBosque spoke with Mike Durell, a long-time R. Carnegie client and director of human resources at Yamaha Motor Manufacturing Corporation in Newnan, GA. Here's what Joanne learned about Yamaha's employee motivation program.

Yamaha Motor Manufacturing in Newnan, Georgia manufactures all-terrain vehicles, golf cars and recreational water vehicles. For the past eleven years, the company has enjoyed success with two motivation programs that offer substantial employee rewards.

Companies and Employees alike reap the rewards of a strong motivation program.
The first activity is the individual Kaizen, which in Japanese means "improvement." An employee will identify a procedure that can be improved, suggest a solution and follow through with the implementation. At the end of each quarter, the top ten employees with the most successful Kaizen are eligible for a drawing. The winner is presented with a Yamaha Wave Runner, straight from the production floor.

The second activity is the small group Kaizen. Three to five employees take on a problem in their department, and following an established procedure, recommend a solution and implement it. The group then has an opportunity to present its Kaizen to a team of judges. The top three groups receive monetary rewards and the winning group travels to Corporate Headquarters in Japan to present to the senior executives of YMMC's parent company. Every employee participating in the Kaizen is given badges representing different levels of achievement that are worn on their corporate IDs. Also, there is an annual recognition luncheon for all participants.

Typically, the Kaizen deals with process improvement, or materials or labor savings.

"From the company's point of view," says Durell, "this program is an inexpensive investment, given the phenomenal cost savings that we have realized over the 11-year life of our Kaizen program."

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